Frequently Asked Questions

  • Bayes is a pre-paid digital wallet offered by Pi Consulting Services Ltd a company duly registered in Kenya. Bayes allows you to make payments quickly and securely while analyzing your spending patterns and tracking them for you.
  • The service is offered through our intuitive mobile app and internet portal.
    • Peer to peer transfers
    • Transfers to mobile wallets
    • Transfers to bank accounts
    • Merchant payment
    • Utility bills payment
    • Airtime purchase
    • Access quick short term credit / loans
  • You can register with Bayes by downloading our app from the play store.
  • Click on the register link and fill in minimum information about yourself.
  • You will get your Bayes wallet account immediately and start enjoying our services.
  • You need to be over 18 years of age.
  • Provide us with a valid ID and phone number during registration.
  • The Bayes app is currently available for android phones only and also on our USSD service for feature phones.
  • Simply click on the “Forgot your PIN link”.
  • You will be guided on the steps and you will be able to transact immediately.
  • We currently support Kenya shillings (KES).
  • You can deposit money into your Bayes account through the Bayes M-pesa pay-bill (599862). Provide your id number as the account number.
  • Alternatively we offer a deposit feature within the app that directly moves money from your m-pesa wallet into the Bayes wallet. Other options shall be availed in due time.
  • No you don’t need to have a minimum balance in your Bayes account.
  • Currently you can only have a maximum of one hundred and forty thousand shillings (140,000) Kenya shillings at any one time.
  • Currently there is no daily transaction limit and you can be able to make payments as many times as you wish.
  • From the Bayes app, click on the send money tab.
  • Select to other.
  • Select your preferred method of sending the money i.e. To M-pesa, To Bank or To another Bayes customer.
  • Enter your transaction amount.
  • Click on Send.
  • You will get a notification and text receipt on successful transfer of funds.
  • Our funds transfer are real-time and the recipient should receive the funds immediately.
  • All the banks in Kenya.
  • Funds will be transferred to the mobile number or account number provided.
  • Ensure you confirm the transaction details before confirming a transaction.
  • From the Bayes app, click on the Pay Bills tab.
  • Click on the bill you want to pay; Electricity, Water, Internet, TV, etc.
  • We will notify you of your payment amount due.
  • Enter the amount you’d like to pay.
  • Choose your preferred payment method; M-pesa, Bayes Account , QR Code.
  • Confirm your transaction details and click to pay.
  • You will get a confirmation of the payment and also get a text receipt confirming the payment.
  • From the Bayes app, click on the Pay merchants tab.
  • Enter the merchant’s account or scan QR code.
  • Enter the amount you’d like to pay.
  • Choose you preferred payment method; M-pesa, Bayes account, QR Code.
  • Confirm your transaction details and click to pay.
  • You will get a confirmation of the payment within seconds and also get a text receipt to confirm your payment.
  • We have two options of withdrawing money from the Bayes wallet.
  • You can withdraw from any M-pesa agent.
  • You can also request for our Bayes card that will allow you to withdraw cash from any ATM countrywide.
Transaction Type Charge
Registration fee 0.00
Transfer to M-pesa 40.00
Transfer to Bank 40.00
Transfer to Bayes account 0.00
Balance Enquiry 0.00
Pay utility Bill 0.00
Pay Merchant 1% of Transaction amount with a maximum of 200.00
  • The Bayes app is highly secured where all transactions are encrypted.
  • We also monitor transactions in your account and alert you of any suspicious account activities.
  • We’ve provided for a One Time Password functionality which you can use to authorize all your transactions.
  • From the app, use the repay button on the loans screen to repay your installment or the full amount.
  • Alternatively send the money to our paybill 599862, use your ID number as the account number..
  • Loan qualification is based on several factors including mobile money usage, borrowing and repayment history from other lenders, and credit rating by various CRBs among others.
  • Those who do not qualify instantly are encouraged to keep the app installed and use the other services we provide to build a history with us and qualify for a loan in future.
  • We advise clients to make their payments as per the agreement during disbursement. Skipping installments will negatively affect your eligibility for future loans.
  • We encourage you to repay early or on time, this will positively contribute to growing your loan limit.
  • Kindly reach out to us through Facebook or using the chat feature on our app for further assistance. Alternatively dial *879*88# to access your Bayes account.
  • Failure to repay on time will result in penalties, reduced loan limits or inability to access another loan.
  • Note that accounts in default for more than two weeks will be blacklisted and reported with the Credit Bureaus.

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